FAQ

No business is successful without being able to answer all the questions that customers have. This is why we have compiled a list of frequently asked questions with their answers. - How do I set up my account? - What are the different payment options? - What are your license terms? Can't find the answer you're looking for? Please contact us

General FAQ

TR Design is something that was born out of our personal frustrations about not being able to find the right resources for my graphic designing needs. Then, after a struggle of an year, I developed this solution in the form of TR Design, a graphic designing company.

Of course no. You can’t purchase those products. custom products are exclusively made for our clients

Upon completing your purchase you will be immediately provided a download link to your product(s). You will also be emailed a link to your download(s). If you don’t receive your downloads, wait 15 minutes. You may also want to check your email spam folder. If you still haven’t received your purchase, please contact us.

All Digital Download Shop products are digital. However, we need your address information for billing purposes. Free products do not require address information.

While you may browse and purchase from any version of our site, please be aware that the majority of our products are delivered as compressed ZIP files. That means you’ll need to extract them to get to your actual files. While this is easy on a desktop/laptop, it can be tricky on mobile, and may require an app to work. So yes, you can download your purchases on a mobile device, but we don’t necessarily recommend it.

Our mockups have filters to make the uploaded design cohesive with the rest of the image and keep the final result realistic; that can result in a slight loss of vibrancy to the colours in your uploaded design.

As a workaround, we suggest you make your design more saturated before uploading it.

We’re glad you asked! The great thing about TrDesign.me is that all the magic happens right inside your own computer or browser. Your designs are never uploaded to the Internet or stored on our servers. Your designs are always private, and proprietary and they remain your creative property.

If, for any reason, you are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.

Please use the contact form to write in. Also: Sign up for our newsletter which won’t disappoint you, since it delivers freebies and other great design resources right to your inbox. You’ll find the signup box at the bottom of every page.

License

Purchased items from TRDesign. It may only be used in a single commercial project or for one client and you can’t use an item on multiple clients or jobs. For unlimited usage, you can purchase an extended license for the product.

Of course no. You can’t sell or resell or distribute our files. If you have any questions about the License, feel free to Contact us for clarification

If you’ve purchased an extended license then you can use the mockup for an unlimited amount of commercial projects, end products and clients It best suits agencies & companies.

  • You can use all our mockups in your personal and commercial projects.
  • There is no limit on the number of projects you can create with our mockups.
  • You can’t re-sell, re-distribute (even modify), use in on-demand services, or merchandise items without adding value.

Read the full license here.

You can use them for personal projects to demonstrate your design to the client. But before using it for commercial purposes you should ask for permission.

Downloading

Once your payment is completed, our team will send you a downloadable link with the given details. You can download the template by clicking on this link.

Your download links don’t expire and do not have a download limit, but it’s important that you either bookmark the download link or save the download email if you feel you’ll need to download again in the future. Download links are generated at the point of purchase. Even if you are signed in, they will  NOT be saved to your account.

Template FAQ

Mockups are great showcases for any kind of branding or design. They are pre-created image templates that make it easy to seamlessly insert your own content into. Add your logo to letterheads, app designs to displays, messages to signs or advertising to the outsides of a bus. Mockup World features a large number of clean as well as photo-realistic mockups. You’ll find something that suits your needs, guaranteed!

A PSD file is a layered image file used in Adobe Photoshop. PSD, which stands for Photoshop Document, is the default format that Photoshop uses for saving data. PSD is a proprietary file that allows the user to work with the images’ individual layers even after the file has been saved.

Smart Objects are layers that contain image data from raster or vector images. Smart Objects preserve an image’s source content with all its original characteristics, enabling you to perform nondestructive editing to the layer. In the case of mockups you can edit the contents of a smart objects. When you edit a Smart Object, the source content is opened in other Photoshop file. When you save changes to the source content, the edits appear in the initial Photoshop document.

Most mockups are provided as PSD files, and require you to have a copy of Adobe Photoshop (version CC or greater usually). There are a few other options for making these files work with other software, but they’re often more complex than they’re worth!

You will have to use Adobe Photoshop CS or later.

You can add your own content in a few simple steps:

1.Open the PSD file in Adobe Photoshop (or another capable design software).
2.Look for the smart layer/object labeled “Replace me” or “Add content here” and double-click it.
3.A second image (PSB) will appear that you want to drag and drop your content into.
4.Save and close the PSB file.
5.Voilà!

PSB stands for “Photoshop Big” and is usually the file you insert your own content into. These files basically extend your PSD file so you can add extra information to the image. You can find more on that here.

It depends on two things: Please make sure that the mockups come with the right license. For a good printing result please also consult with your print service if the resolution is sufficient (300 dpi is recommended).

Please refer to the author of the item. Most download pages also offer comment sections – so you might want to ask there.

Custom work & Mockup requesting

Yes, it is necessary to create an account first for ordering custom mockups.

It takes approximately 12-14 days for creating a mockup. However, in some cases, it is possible for us to have a much faster turnaround time. Let us know and we’ll accommodate your request

Depends on the complexity and number of views

We have 4 complexity levels that projects can relate to:
Easy, Medium, Hard and Extra-Hard. The cost varies for each group based on the skill and effort input. Each additional view is +20% of the initial cost.

Don’t worry, if you don’t have all the information, just let us know. Ideally, we would need reference images or photos of the object from different angles, technical drawings for hard packaging and sewing patterns for textile objects.

Yes, the job can be exclusive to you only.

You can enable the ‘Exclusivity’ option while submitting a Job brief or ask your project manager to add it. Exclusivity is great as you will have full ownership of the mockup.

exclusive work

You can request 2 Revisions for free.If we send you the final mockup but you feel that some tweaks are still required, we can do 2 sets of revisions for you absolutely free of charge in each job, as long as the revisions are not substantial and do not alter the model itself.

Yes, by selecting the thematic category, we can better select the theme and design of the mockup.

Check the format and the size of the image. You can upload standard image files, such as. JPG or. PNG. If it is still not working send the image to us at contact@tr-design.me and we will take it down.

Our team will get back to you as soon as possible when you’ve made a request for a mockup.

Payment

We accept most major credit cards: Mastercard, Visa, Discover Card, American Express and PayPal. If you are issuing a Purchase order and need billing terms, please contact us directly.

  • These payment methods are accepted here.

    • Bank transfer
    • Wire transfer
    • E-checks and checks from international users

If you need a copy of your receipts/invoices to present to your accounting department, or for year-end tax calculations, you can view, print, and email receipts from your account. You can also download your invoices in PDF format.

We can only send invoices or other billing details to the email address associated with the TR Design account. We cannot send this information to a separate email address.

Subscriptions will be billed in US dollars, euros, or pounds sterling. If you are outside any of these regions (USA, EU, or UK), you will be billed in US dollars.

In the European Union, Value Added Tax (VAT) is added to almost all the goods and services that are traded. These tax charges can vary depending on your country.

Note: However, if you’re making this purchase from outside of the European Union, then VAT wouldn’t be added to your final price.

Yes, after purchase, you will receive a confirmation email alongwith the invoice.

Most of the time it happens because your bank doesn’t accept the transaction, however, this issue can be resolved by contacting your bank.

Accounts

You can create an account by clicking on the Login/Register link in the header. This will take you to a form where you can enter your email address and password. You can also register for an account via the “Create Account” link once logged in.

Please use the forgot password link below login and a new password will be sent to the email you entered in your account.
Click on our Forgot Password feature and enter your email address. You will receive an email with a link. Clicking the link will allow you to change it.

Please visit your account settings and go to the Account details tab to update your information and save the changes.